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Cloud Contact Center

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Empower Every Conversation

LadiPage Việt Nam

https://www.unistream.vn/Cloud-Contact-Center

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Cloud Contact Center | Empower Every Conversation

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Empower Every Conversation

CLOUD CONTACT CENTER

COMPREHENSIVE CUSTOMER CARE WITH CLOUD CONTACT CENTER

Ensures data safety and compliance with information security regulations.

Security and Compliance Features

Call recording, call forwarding, hold music, IVR (Interactive Voice Response).

Smart Call Management

Supports communication via phone, email, chat, social media, SMS, and mobile apps.

Multi-channel Integration

Supports integration with other applications and services to optimize workflows.

Integration with Other Apps

Connects with CRM systems for quick storage and access to customer information.

CRM Integration

Interact with customers via website or app chat.

Live Chat

● Utilize AI to automatically answer FAQs. ● 24/7 chatbot support for customers.

AI and Chatbot Integration

Schedule and manage employee performance.

Workforce Management

Easily scale up or down based on business needs.

Scalability

Manage and respond to customer emails.

Email

Engage with customers on social networks.

Social Media

Monitor employee performance, assess customer satisfaction.

Reporting and Analytics

Automate repetitive tasks to increase efficiency and reduce errors.

Automation Features

Collect and manage customer feedback to improve service.

Customer Feedback Management

OUTSTANDING FEATURES

ADVANCED CLOUD TECHNOLOGY

PLATFORM BASED ON

CLOUD CONTACT CENTER?

WHY USE

01

Flexibility and Scalability

Easily adjust scale up or down according to business needs. Quickly add or remove features as required.

02

Cost Savings

No initial investment in hardware or software required. Pay-as-you-go subscription model, only paying for what you use.

03

Easy Management

The provider is responsible for system maintenance and updates. Businesses can focus on managing and caring for customers.

04

Multi-Channel Integration

Connect various communication channels such as phone, email, chat, and social media.Provide a seamless customer experience.

05

Reporting and Data Analytics

Provide detailed data analysis tools to evaluate operational effectiveness.Optimize workflows.

SMEs

Large Enterprises

E-commerce Businesses

Customer Service Businesses

Financial and Insurance Businesses

Telecommunications Businesses

Travel and Tourism Businesses

BUSINESSES THAT SHOULD USE

CLOUD CONTACT CENTER

Own a Professional Voice Brand Name & Cloud Contact Center

at the Most Cost-Effective Rates!

Sign Up For A Consultation

Sign Up For A Consultation

● Utilize AI to automatically answer FAQs.
● 24/7 chatbot support for customers.

Easily adjust scale up or down according to business needs.
Quickly add or remove features as required.

No initial investment in hardware or software required.
Pay-as-you-go subscription model, only paying for what you use.

The provider is responsible for system maintenance and updates.
Businesses can focus on managing and caring for customers.

Connect various communication channels such as phone, email, chat, and social media.
Provide a seamless customer experience.

Provide detailed data analysis tools to evaluate operational effectiveness.
Optimize workflows.

Sign Up For
A Consultation

Sign Up For
A Consultation